Refund policy

We want you and your pet to be completely satisfied with your purchase.

If you are not 100% satisfied, you may return your item within 30 days of the delivery date for a refund.

Return Eligibility

To qualify for a return:

• Items must be unused, unwashed, and in original condition
• All original packaging must be included
• Any tags (if applicable) must be attached
• Proof of purchase (order number or receipt) is required

Items that show signs of use, damage not caused during shipping, or missing packaging may not qualify for a refund.

Custom or personalized items are non-returnable.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• You received the wrong item

To initiate a return, please contact us at:

Email: Zakerie@hamptonandfinch.co.uk

Our support team will provide the appropriate return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is damaged, defective, or incorrect:

  1. Email us at Zakerie@hamptonandfinch.co.uk
  2. Include your order number
  3. Attach clear photos of the item and packaging
  4. Provide a brief description of the issue

All issues must be reported within 30 days of delivery.

Once reviewed, we will arrange a replacement or refund. In approved cases, we will cover return shipping costs.

Refund Process

After we receive and inspect your return:

• You will receive a confirmation email
• If approved, your refund will be issued to your original payment method
• Refunds are processed within 14 business days after approval

Banks and payment providers may require additional time to post the refund.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your payment provider
  3. If the issue persists, contact us at Zakerie@hamptonandfinch.co.uk

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original item and place a new order.

Return shipping costs are the customer’s responsibility unless the item is faulty.

How Much Do Customers Pay for Returns?

Customers are responsible for the actual return shipping costs unless the product is defective or incorrect.

Contact Information

Shop Name: Hampton Paws
Email: Zakerie@hamptonandfinch.co.uk

Customer Support Hours (EST):
Monday – Friday: 8:00 AM – 6:00 PM
Saturday – Sunday: 10:00 AM – 4:00 PM