FAQs
1. What is Hampton Paws?
Hampton Paws is an online store offering thoughtfully selected pet care products for dogs and cats. Our goal is to provide practical, easy-to-use solutions that support everyday pet care routines.
2. Where are you located?
Hampton Paws operates as an online store. Our fulfillment partners are located internationally to ensure efficient processing and delivery.
For any inquiries, please contact us at:
📧 Zakerie@hamptonandfinch.co.uk
3. How long does shipping take?
Processing Time:
Orders are typically processed within 1–3 business days.
Estimated Delivery Time:
• United States: 5–10 business days
• Canada: 6–12 business days
• Australia: 6–12 business days
• United Kingdom: 5–10 business days
• Other regions: 7–15 business days
Delivery times may vary depending on destination and local carrier conditions.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information.
If you have not received your tracking email within 3 business days, please contact us.
5. What payment methods do you accept?
We accept major credit and debit cards, including:
• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
All transactions are securely processed.
6. What is your return policy?
We offer a 14-day return policy from the date of delivery.
To be eligible for a return:
- The item must be unused
- The item must be in its original packaging
- Proof of purchase is required
To initiate a return, please email Zakerie@hamptonandfinch.co.uk with your order number.
Return shipping costs may apply unless the item is defective or incorrect.
7. What if my item arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Include clear photos of the item and packaging so we can assist you promptly.
8. Are your products safe for pets?
Our products are intended for general pet care use. Always supervise your pet during use and follow any instructions provided.
If your pet has specific medical conditions, we recommend consulting your veterinarian before introducing new products.
9. Do you offer refunds?
Approved refunds are processed back to the original payment method.
Please allow 5–10 business days for the refund to appear on your statement after approval.
10. Can I cancel or modify my order?
Orders can only be modified or canceled within 12 hours of placement.
After this period, your order may already be in processing.
11. Do you offer customer support?
Yes — our support team is available via email.
📧 Zakerie@hamptonandfinch.co.uk
Response time: within 24–48 business hours
12. Do you ship internationally?
Yes, we ship to most countries. If your country is not available at checkout, please contact us for assistance.